Backscatter Service Dept

Hi Architeuthis, Sorry for any troubles you have experienced with your HF-1 strobes. We at Backscatter always want you to have the best equipment and have it function reliably when you need it. Hopefully these issues did not cause too much frustration while on your trip. We are happy to evaluate the strobe(s) for you at our service center. I recommend that you reach out directly to us via the service email ([email protected]) and we can coordinate the process and even get you a prepaid return shipping label for a warranty evaluation if applicable. Any additional information as to the behavior of the faulty unit(s) and the conditions in which the failure(s) occurred would be helpful and should be communicated via that service email address. One way or another we will be sure to get this sorted for you and get you shooting again with these strobes as soon as possible. Sevag Mehterian, Ph.D. Service Manager

Sorry to hear about your MF-1 strobe failing. It’s never any fun to have your equipment stop functioning and we understand your frustration. One thing that I would ask you to test and check is what happens if you use the battery and/or battery handle from your other MF-1 strobe in this unit (sounds like you have based on previous replies in this thread)? Does the behavior of that strobe change? What happens when you do the reverse and use the battery and battery handle from the questionable unit on the other functional strobe? From your description of the blue blinking light turning to red blinking, this to me points to a possible fault with one or more components on the internal circuitry. If this is actually the case, there is unfortunately no quick and easy field fix and the strobe will have to be evaluated at either our service center in Monterey or sent to an authorized Dealer. The closest Backscatter dealer to your location in Bali would be DiveSea Indonesia. While they are located on a different island, they can potentially ship a replacement strobe out to you relatively quickly if you wanted to order another. At this point, these MF-1 strobes are out of their normal warranty period. Here is their website: https://www.divesea.co.id/pages/contact-us. We have reached out to DiveSea Indonesia from our end to alert them to your situation and give them a heads up, but I encourage you to reach out to them yourself as well. Feel free to email our Service Department directly at [email protected] if you wish to discuss the issue further.

Hello WaterPixels Community! My name is Sevag and I am the Service Manager at Backscatter Underwater Video & Photo. Feel free to send service questions and inquiries to [email protected]