Luiz,
Let me take a stab at helping you....
The zoom control outside KNOB has a long vinyl cover on the lever, which simply covers a long allen set screw. You can slice off the end tip with a razor blade knife, and SEE the allen wrench hole on the end. This KNOB on this control shaft is held into a scallop ground part on the shaft to make the lever operate the shaft without slipping.
This "scallop" has some adjustment room, and by loosening and re-tightening the long set screw you can gain maybe 1/8" MORE depth of the shaft into the housing. I'd try this first.
If your control shaft little black plastic part still doesn't go in deep enough to contact the ZOOM lever on the SP350, then loosen the set screw and see if there is a black plastic washer under the knob outside. This is a SHIM designed to bottom out the control knob limiting the depth a control shaft can exert pressure on a camera's controls. You can remove it and replace the control knob, and tighten securely.
One other thing you must remember on mechanical controls is to PUSH and then TURN when on the surface to simulate water pressure pushing on controls. Sometimes a control that seems to be SO CLOSE but still missing will be fine under water pressure.
Hope this helps!
David Haas
Ikelite Housing User 