I have to sing some kudos for a good show by Ryan. My sister sent her rig to him for some upfits. However, the equipment did not respond well to the work. This happened within a couple of weeks of our leaving for Borneo. He was very generous in loaning us a housing and strobe to use while on the trip (free of charge, I might add). When we returned, it became clear that her rig was doomed.
He made it 100% right with her. He was very helpful. It may have opened the door for her to buy the DSLR rig she really wanted after all.......
As I have said before, the only true measure of a person's integrity is how they handle it when things go wrong. Thanks again, Ryan. I will never have any doubts where you are concerned. The respect you have earned on the boards is well founded.
In the last week I have had a great experience dealing with Reef Photo regarding strobe gear. All my questions have been answered promptly and with little fuss. Congratulations Ryan and the team.
darren
I have to agree. I purchased a strobe from Ryan right before my trip to Bonaire. It did not come in before the trip, but he sent me a loaner FedEx and I picked it up on the way to the airport. He was extremely customer service oriented. I am going to buy my DSLR housing from him early next year. I cannot say enough about him and his business.
Yep, well deserved. I had some problems with my housing, which had to be sent back to Subal. Well, Ryan loaned me his rental unit (also free of charge), which I used in two trips before my housing came back from Subal. Kudos to you Ryan! I know he will do his best to help when he can.
This guy really provides great service and knowledge, no matter the need or where you are, just e-mail him. I bought every piece of my gear always at reef photo with no complains at all. Kudos to you!
I have to agree that Ryan does do the job.
I had a lady diving with us here in Bali, she booked nearly a 2 month trip including live aboard and trip to see Indonesia’s most incredible arts at the home of a private gallerist. Anyway her strobe had some troubles and she was without a spare, not a happy camper. She gave me Ryan’s contact details and I had another one here for her within a very little time, not too sure how long but it seemed like a few days.
And remember folks, this was coming into Indonesia! I've been hearing more and more photographers talking about how good Ryan’s service is. In fact I had two photographers in Fakfak blowing Ryan’s trumpet big time!
He deserves the trumpet Not only does he provide good knowledgable service but he does it in a friendly manner which makes you want to come back.
