I have to admit I do not own a Ikelite product (not because I think negatively of them) but I am truly impressed with the helpful emails Ike posts.
Anytime I see a post on his products he promptly responds with helpful fixes or links.
Just wanted to point it out and say I am truly impressed with the aftermarket service and attention to your customers, or questions in general about your product. (I am in no way associated with Ikelite or been compensated for this post)