Preparing for my upcoming trip I had a four year old ttl converted DS-125 where the strobe was intermittent last trip. I also had a newer Ikelite DS-125 while packing for the trip 3 weeks in advance I accidentally broke the battery compartment locking dogs this flash was over two years old. I packed them up with a letter with my credit card on it and a plea not to hurt me any more than necessary.
Got them both back with completed repairs today. Total bill: No Charge
I thought that was pretty nice of them.
Its nice to hear the good stories posted on Wetpixel. We too often hear only complaints.
Kirk
G'day Kirk,
How do you like your DS-125 strobes? I am looking to by a good value strobe to go with my D300 Ikelite housing.
Regards,
Morten
www.trueview.com.au
And now the rest of the story.
Today an invoice for $100.00 came in the mail. Not a complaint, but the service is no longer worth a delighted post.
And now the rest of the rest of the story, ---
Here I am in the Philippines 50 dives into a 200 dive trip. The repaired Ikelite DS-125 has been handled very gently, I have recharged it about 20 times. This morning the locking lugs they repaired less than 60 days ago just snapped off when I was reinstalling the battery.
Thanks a lot Ikelite.
I emailed Ikelite about this and they offered to send replacement parts here to me in the Philippines. I guess thats pretty good service after all.
Hi
As it seems Ikelite is willing to reapair or replace the malfunctioning equipment quite happly - wich is offcourse a good thing. But the question is, is it woth the trouble for the customer...?! At the moment I don't have the finance neither the time to make multiple dive trips per year, so when the light's "die" on my only dive trip in a year, it's really a sad thing. A replacement sent to me by the end of my trip, does not quite compensate the dive's done without strobes. I'm looking the market to purchase a strobe for my Ikelite housing and had my eye on DS-160 (since it provides TTL possibility), nut now I'm starting do doupt my choise... Is TTL possibility really a "must be" for a begginner UW photograper? Any suggestions?
