Flooded Housing

I have a Canon G10 with a non-Canon housing. The first time I used it (in a pool), it flooded. I know what caused the flooding, and I am 99.9% sure that it is not my fault. How do manufacturers generally handle a ruined camera when it is the result of their mistake? I would prefer to not say what type of housing it is until I have heard from the manufacturer.

Ok, so here is the situation. I have recently purchased my first underwater camera set-up; a G10 with an Ikelite housing, wide angle conversion dome and strobes. At home, out of the water, I tried putting the wide angle dome on; however it was nearly impossible. I phoned Ikelite, and their suggestion was to apply a small amount of their special lube to the o-ring and then twist it on - that worked. After playing around with it at home, I decided to take it to the pool to become familiar with it prior to using it on vacation in a few weeks. Per all of the instructions, I thoroughly checked everything out prior to getting into the water. I took a couple of shots with out the wide angle dome and then decided to put the dome on - here is where everything went bad. As soon as I put it on, which requires some twisting (per Ikelite's instructions over the phone and the written instructions), the housing flooded. The problem is that in twisting the wide angle conversion dome on, I loosened the port on the housing. The housing instructions list all possible areas to check and maintain, except the port. Being new to this, I assumed that it was fixed and didn't even think about the possiblity of screwing it loose.

I have talked to a guy at Ikelite, Jim, who is quite nice, but they say I am out of luck. When I follow their instructions to the letter, and ruin a brand new camera, I think that is extremely poor customer service. Has anyone else had a similar problem?

I'm sorry that happened ... it stinks when stuff like that happens.

You should really test everyting related to the housing without the camera actually in the housing for the first time to avoid exactly this kind of problem ...

Sorry again.