Well just a public thank you to the team at Gates.
Capturing an episode of the show here in Cayman Islands , I just had an issues that could have prevented me from finishing the shoot with my EX1.
First on an amazing dive through cut passage ways; beams of glorious light were cascading through cuts in the coral ceiling. The plan was to have the host move through the beams, breaking the light as he passed. So I went to dial down the iris and nothing! Arghhh I had lost control. Getting back to the room I realized the end of the control had gotten chewed up. This was operator error from engaging the servo motor before disengaging the control. I had only 30 minutes back at the dock. I ran to the laptop and fired off the most cryptic of emails to John & Pamela at Gates. It was something like this.
"John, my iris control is chewed up. Can you get me one to Sunset House in the Caymans overnight. Thanks. - Mark Santa-Maria"
The next day, the control is there at the front desk. Overnighted to me despite me not giving them even an address. Not only did I get the part but they through in the allen wrench to do it! I think that is amazing customer service. I still have three more days of shooting before we move on to the next location but right now Im just waiting for a nice break in the weather to get back to those streaks of light.
Mark
)B
)B
