I was just forwarded this message from another customer. Jeremiah, please check your inbox. I have sent you a couple of messages already to get this taken care of. Here they are again.
Jeremiah
I just received your email and messages from yesterday. Please see the emails below that I have sent to you in regards to the refund. They were sent from our store account, info@h2ophotopros.com. I have not received a response to them so no refund has been issued as I need information from you.
Jeremiah, please understand we do want to take care of you. Our return policy is generally, no returns on any items that have been in the water...which is a standard industry policy. But due to your unhappiness, I was more than willing to just take it back since it had only been used once. When you had called originally regarding your problem with the lens, I had offered to show you how to use the lens as well if you came down to the store, but you did not want to do that, so you just sent it back.
If you get me the necessary information I need to complete the refund, I will be happy to take care of it.
Thank you and I look forward to hearing from you.
---------- Forwarded message ----------
From: Mike Luzansky <info@h2ophotopros.com>
Date: Fri, Mar 5, 2010 at 3:17 AM
Subject: Refund
To: nemesis43@nemesis43.com
Jeremiah,
Id really like to get the refund to you. Please let me know which method you prefer so we can settle this. Please see my email below. Thank you.
Best Regards,
Mike Luzansky
President & CEO
H2O Photo Pros Underwater Photo & Video
The Underwater Imaging Superstore
www.h2ophotopros.com
www.gatesunderwaterhousings.com
www.nauticamunderwaterhousings.com
(949) 752-7077
Join us on one of our 2010 Photo & Video Expeditions to: Isla Mujeres, South Africa, Isla Holbox, Fiji, Philippines, French Polynesia, Argentina, and New Years in Raja Ampat & Fak Fak.
---------- Forwarded message ----------
From: Mike Luzansky <info@h2ophotopros.com>
Date: Tue, Feb 23, 2010 at 11:16 AM
Subject: Macro lens Refund
To: nemesis43@nemesis43.com
Jeremiah,
We have your flip macro lens here. We do not store credit card numbers in our system, and we changed out credit card processing company beginning of January, so I can not just refund a portion of your original transaction. What is your best mailing address so I can send you a check for the refund, or if you have a Paypal account, I can just send it to you that way.
Please let me know so we can take care of this. I am sorry you were not happy with the flip macro lens. I hope you are enjoying the rest of the system.
Best Regards,
Mike Luzansky
President & CEO
H2O Photo Pros Underwater Photo & Video
The Underwater Imaging Superstore
www.h2ophotopros.com
www.gatesunderwaterhousings.com
www.nauticamunderwaterhousings.com
(949) 752-7077
Join us on one of our 2010 Photo & Video Expeditions to: Isla Mujeres, South Africa, Isla Holbox, Fiji, Philippines, French Polynesia, Argentina, and New Years in Raja Ampat & Fak Fak.