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Video Gear and Technique / Archived topic

Kudos to Nauticam

Started by Davide DB ·

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Kudos to Nauticam

1 posts
  1. Two months ago I got a minor leak on my Nauticam GH2 housing while filming at 80+ meters.

     

    Miraculously I managed to avoid soaking my camera and lens: at the end of the dive I had an half glass of water into the dome but everything was perfectly dry.

    Opening the housing I did not find any clear evidence of fault: no hair or dirt on the o-ring so I returned the housing and 7-24 dome at Nauticam Italy (it is still under warranty).

     

    Housing and dome was sent to Nauticam HK, pressure tested and inspected. It was ok so it was definitively my fault :(

    Anyway given that one year of intense use was passed already, they completely disassembled it, serviced and returned to me WITHOUT ANY FEE (not even shipping cost).

     

    I was far from home so I sent housing and port without boxes. I received them with brand new boxes and it was so shining (it had again the plastic film on the display) that I had to check its s/n to be sure it was mine...

     

    What can I say more? Nauticam all the life :D And kudos to Nauticam Italian dealer for his professional service

     

     

    PS

    I even got a short movie from that dive prior to escape to the surface (one and half hour later...). In the original footage I can hear the scary leak alarm :sleep:

     

     

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