Retra Pro lock up

I just came back from a trip and had my flash lock up on me - has anyone else seen this? I went to turn on the power for my dive, the LED lit knob came on (to the wrong color) and then got stuck.  Turning to the "off" position did nothing (led too IIRC) so I'm assuming some sort of software/bootup failure? Maybe it is mechanical though? I was without a strobe until I could surface and pull the batteries.  

Zero water, brand new eneloops, no super charger etc - I feel like I "might" have seen this once before but since this just happened, wanted to ask if anyone else has seen this (and since I know Oskar patrols here, maybe he can chime in since my emails go to someone else). 

Hi Gecko, we haven’t gotten any email from you regarding this, where have you sent it? 

Please send us an email to: info@retra-uwt.com Please include your serial number, a description of the error and the current state of the flashgun. Please send the data logs from your flashgun. We will take it from there.

In general I suggest turning on the flashgun before jumping in the water: your leakage alarm will not work if the flashgun is turned off and you will make a basic check of the flashgun, battery state, etc.

Thanks Oskar - will follow up in an email now!  

Speedy support here.   Just to share more info here, it was pointed out that I was on an old firmware version (I forgot to update my Retra App on my phone) so it's possible this is fixed in the latest version. 

For anyone who might run into this topic at a later time:

If you are getting a strange issue with the flashgun then first please check if you are running the latest firmware. If you don't have automatic App updates enabled on your smartphone then go to the App store or the Google Play store to download the latest version of our Retra UWT App. 

In case the problem goes away with the latest firmware that's great, otherwise please write us an email with the basic description of the error and any specifics you think are relevant (mode, power level, pilot light, battery state, etc.). This will give us a direction and if necessary we will ask any additional questions that will help us understand the problem.

We make it a priority to respond to any issues so please contact us if you need help resolving any.