GH5S rattling sound

Hello,

I just got this camera, (Panasonic/Lumix Gh5S), obviously a little late but still a very releavant/capable camera and noticed a small rattle/noise when shaken or moved. It concerns me because I've seen some posts on various websites, some people saying it's normal, while others saying IBIS causes it (but the GH5S does not have IBIS (??)), so wanted to make sure I did not get a defective camera or won't cause any issues in the future.

Btw, I called Panasonic Customer service and was told 10% of these cameras have been rolled out of the factory with what seems to be a defect and make that rattling sound when shaken.  I was advised to take it back to the retailer I bought it from and exchange it(I did and expecting the replacement soon, however, at this point, from what I've read online, I have no faith I will get another one without making that noise). It seems no one knows why the GH5S, though it has no IBIS, still makes the rattling sound like the regular GH5. I've called anywhere from Photo retailers online to reputable underwater photo gear stores and they all say they've heard some cameras do that but it's normal(?) which I don't understand. The sensor should be fixed in place;  the sound seems to be coming from that area, unless it's the IBIS mechanism in the back, having been left in the camera, though it is non-functioning on the GH5S.

Any ideas to understand this better would greatly be appreciated. Everyone likes a solid product and this camera, though amazing in many aspects, it is disappointing me in a way(btw, too late to return the housing that i bought for it (Aquatica Agh5) and go with a different setup).

Thank you!

Is the rattle coming from the lens OIS? not the body?

Sounds like it's coming from behind the sensor or the sensor itself, camera body. My guess is it's the IBIS mechanism left behind but don't understand the rational.

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I am a long time Panasonic user and have 2 GH5 and Nauticam housing. Same thing another buddy.
Another buddy has a GH5S and Aquatica case. The camera is not supposed to make any noise. The GH5S does not have IBIS unlike the GH5. Neither makes any noise even if you hit them on the ground.
I know by now we are all used to libe on the bleeding edge of technology and expect a new camera every year. But I can assure you that even in 2021, the GH5S is still a great camera. Double native ISO, V-Log. A solid beast very different from GH5.
By the way I see the Aquatica housing every dive and I have also used it: in my opinion it is much better than the Nauticam I have. Perfect controls and the external coating is wonderful.

Bye

I agree. If IBIS is not in the camera, it should not make any rattling/clanking noise, unless they left any hardware behind in some units(magnets or something else). I'll take my chances with a 2nd unit and assess my options. If the 2nd camera has the same issue, I might send it to Panasonic for repair. Hope I get one of the good batch.

None of these cameras are in stores anymore (i.e. BestBuy in my area). They all ship from a warehouse hr and a half away, which I asked to go and pick it up(hence test it to see if it makes the noise) but was told that is not allowed. None of the employees are allowed to open the camera boxes either, and check, so they won't break the seals; so it's basically hit or miss. I was told if the 2nd unit has the same issue, you have 14 days to return it and blah blah blah..

I also agree about the Aquatica housing..actually it looks much better up close than in pictures, feels solid and well made.

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HI,

I’ve been using the GH5s for a while and I am quite happy with it. I shoot mostly in ambient light with auto iso and maxing the ISO at 6400 with standard profile. As Davide mentioned it is a different beast than the GH5 and it does produce beautiful images. I hope the second camera you receive will be fault free. Good luck and enjoy the experience.

@thani do you have some video shot on it?

On 1/19/2022 at 11:23 PM, Davide DB said:

@thani do you have some video shot on it?

BTW, All shot in ambient light with red filter 10bit, 400 bps using standard profile. You can really push the footage.

I got a 2nd camera and I'd say there's a subtle noise but not like the 1st camera. I still think the sensor is not fixed in place, like on the GH5 but no biggie (does not bother me too much). I did test it underwater last weekend(mostly macro); was a shore dive, so not a very productive day. 

https://vimeo.com/manage/videos/668645196

Nice video above Thani!!

3 hours ago, blueline said:

I got a 2nd camera and I'd say there's a subtle noise but not like the 1st camera. I still think the sensor is not fixed in place, like on the GH5 but no biggie (does not bother me too much). I did test it underwater last weekend(mostly macro); was a shore dive, so not a very productive day. 

https://vimeo.com/manage/videos/668645196

Nice video above Thani!!

 

 

 

Nice start. 

Which lens are you using?

My buddy, on GH5S, prefers working in V-Log while I prefer CineD (on the GH5).

Olympus 60mm.. pretty  sharp (reminds me of the ef-s 60mm I had on my Canon rig). Hope to dive again soon to further test.