Aquatica future and real support in Europe

Owner of 2 Aquatica housings (for Canon 40/50D and Canon 70D but use with 80D) i was quite happy with the durability. 

When the 70D housin floods, with no real/obvious reason or source of trouble, i was looking around to send it into an EU country for service and i choose Cerella Oly in Finland (September 2022)

Bad communication from the center and unclear flood source from their side (!) - paid the service (January 2023!) but no repair (!) and send it to Canada for manufacturer inspection.

Several emails and follow ups on follow ups until they inform me that the flood come from all (!) buttons of the back (March 2023).

Now we are in Mid April - soon to be May and i have no news, no feedback, no communication by Aquatica.

I am without housing since September 2022, luckily the backup (50D) works and is used and now am moving to Nauticam (Canon R7) as i cannot understand why such a bad tech support in the long run.

Do anybody has similar experience with Aquatica?

You could try messaging Carolina from Aquatica who is on the forums:

https://wetpixel.com/forums/index.php?/profile/54774-carolina-a/

Several people have said they are reasonably responsive.

Thanks Chris

I have send emails to all Aquatica staff i have the email but nothing happen.

Is unclear how to handle such a situation yet.

Actually it seems that @Carolina A. last visit here was nearly one year ago. Really strange.

The Insta-account @aquaticadigital seems quite active. Maybe you want to place a DM there?

Communication has been was restored.

It happen that Cerella Oly has run a bad maintenance service (fully paid) and that Aquatica make a total review of it (covid affection to some members of the company  and ice storm make the communication to be lost).

Means that, Aquatica is loosing in Europe for tech support and any new customer has to ship it to USA/Canada.

Nevertheless, lesson learned

After your bad experience, if you ever need Aquatica service in the future, keep in mind that the Italian importer also does service.

https://www.fotosub-shop.com/

2 hours ago, Davide DB said:

After your bad experience, if you ever need Aquatica service in the future, keep in mind that the Italian importer also does service.

https://www.fotosub-shop.com/

 

Is a good technician? Am asking since with web meeting with Blake, what happen to my case is impermissible. I wanna let out the price i finally pay for that bad service - is way more than what i could pay if i have send it to Canada directly and make "bad" paperwork in the Customs. Also, why Aquatica for me will be soon out is that the available housing arsenal is not in my camera budget as i have Canon R7 now (amazing for the price and tech spec) and Aquatica does not have plans for it.

On the contrary, why i choose Aquatica for my Canon 80D is that the housings are built like a tank. They last "forever" ... 

1 hour ago, dpoursanidis said:

Is a good technician?

Yes, Peter Cremone is a good technician and has solved various problems for me on Nauticam housings. But what is important is that if the problem cannot be solved by him he does not venture into impossible repairs and sends to the manufacturer and handles the whole transaction taking full responsibility with maximum support. 
But I guess you don't want to hear from Aquatica anymore...

58 minutes ago, Davide DB said:

Yes, Peter Cremone is a good technician and has solved various problems for me on Nauticam housings. But what is important is that if the problem cannot be solved by him he does not venture into impossible repairs and sends to the manufacturer and handles the whole transaction taking full responsibility with maximum support. 
But I guess you don't want to hear from Aquatica anymore...

Am chating with Blake (Aquatica owner) and his professionalism is unbelievable. Apart from free total service and deep pressure test, he offer lots at 1/10th of the price. Aquatica for now has limited arsenal of housings for mid-range cameras, and since Sony or Canon FF are out of my radar for now, i will go to Nauticam for R7. 

Also i wanna taste the wet lens systems of Nauticam!

On 4/20/2023 at 5:27 AM, Davide DB said:

Actually it seems that @Carolina A. last visit here was nearly one year ago. Really strange.

Hi Davide,

Ive been on maternity leave since July 2022. You can always contact Aquatica by email at orders@aquatica.ca and someone will for sure get back to you