Ikelite Customer Service

A couple of weeks ago I was asking about my ttl on my cp5000 housing and ds125 strobe.

Several kind souls on this board responded to me to help me test it the ttl. I could not get it to work.

I called ikelite. Spoke to several people there including Ike.

Their support was absolutely amazing. They were all over me! Roger helped me test my system and we determined that it was not functioning properly. I sent it to them. They called me, sent me emails responses right away.

They fixed the problem ( a broken wire in the housing back to the hotshoe connection) and sent it back in one day. Even though I told them that is was not a rush and I did not have any trips planned.

I can honestly say that I cant recall a time that I had better customer service from anyone.

Good Job Ikelite!!

I'm still waiting to hear of an "Ike customer service sucks" story. A long time ago, there was one negative report in rec.scuba, but this was a long long time ago. Ike personally followed up and corrected whatever the poster felt the problem was.

Yeah, Ikelite's service. Best on the planet bar none.

It's not just that I'm biased from being a dealer, it's really true. Just look at all the raves that Ikelite gets on rec.scuba and uw-photo as well as other forums.

After about 40 dives my DS 125 battery pack flooded.

Only the battery pack is supposed to be ruined when this happens. But my total strobe unit flooded. I sent it back to Ikelite with a note explaining what had happened and how I must not have been careful enough in seating the main o ring.

Surprise - Ike at Ikelite explained that it was not my fault. There was a molding problem with some of the strobe units. Ikelite replaced the strobe free of any charges other than shipping.

To me the lesson is simple. Suppliers will always have problems. How they deal with their problems is what sets them apart. In my book, Ikelite rates #1 in service.

I can´t be satisfied with Ikelite's service.

I asked for the "Ball Socket arm system and DS125 SubStrobe" package On June 28.

Today, I only have the flash, without charger and without arms. It doesn´t use as much!

I know I´m in Spain, but we are in the XXI century.

I´ve been expecting the whole summer!

Mariano,

Spain (Only six hours by plane)

Who is your dealer?

Most of these issues are easily solved. Also, an e-mail to Duane or Ike can help things if necessary.

The charger as well as arms should be stock items.

We have been running almost one month behind on SubStrobe 125 orders but there is absolutely no shortage of arms, chargers, etc.

Email me order information so we can see what went wrong.

ike@ikelite.com

Matthew:

The dealer in Spain is Tecnomar Diving. I don´t know who is in charge but I follow without flash. I´ll send a mail to Ike.

Thanks for your help!

Mariano

I asked for the "Ball Socket arm system and DS125 SubStrobe" package On June 28...

Well i tell you by mail.

I have your housing for the CP5000 and it works perfectly, but without flash.

Your answer demonstrates that the praises are founded

Thank you very much beforehand!

Mariano

My experience so far has been no customer service. Haven't needed any yet! Can't get better than that. I have about 50 dives with the Ikelite case for my G2 with no complaints. My DS125 is expected tomorrow so we'll see if I remain so lucky with the strobe.

BTW, anyone know the best place online for Orings for Ikelite cases?

Few days a go i write about my bad experience wiyh Ikelite service and dealers.

Well in one day Ike answer me and asked me for the order information.

I send the mail and in two days Ike write this:

"Tecnomar does have #4085.51 digital ball socket arm systems on order.

They also have both chargers on order.

The delay may have been because we did not notify dealers about the

new arm system when it became available. The dealers had no

knowledge of this new arm and were confused when customers found it

listed on our web site.

These items should arrive at Tecnomar by the fifteenth."

So I will have the flash in ten days. Thats a very good notice!

Thank you Ike and good job!

Mariano

Thanks for the update and glad to hear that things worked out.

Ike, keep up the good work!

The great response concerning Ikelite service makes me glad in my choice of housing .

We have very brackish fresh water on Koh Tao ; Thailand and I made the mistake of rinsing my gear in this . Everything seemed fine until I returned from a month's trip home when I discovered ; yeah you guessed ; some plaque buildup on the push buttons .

What is the safest way of removing it and will it damage the integrity of the seals ?

Today I recibe my DS125, I expect to enjoy it this weekend.

Thanks Ike!

Mariano