I ordered approximately 2-2,5 month ago the new ikelite D70 TTL housing with some extra's (8 inch port and 125 strobe). A few times the retailer and I mailed questions about approximate delievery dates to ikelite (perhaps like everybodyI want to know if we have to postpone our diving holiday or not). Besides the remark that " they will ship orders in the sequence they are placed", and "if I placed the order after the introduction date of 30 june it will take several weeks" we don't seem to get clear answers. In my experience (I have been importing and distributing products for the surf and kitesurfing industry) a manufacturer can approximately tell when an order is shipped, because he knows when production will be ready and which customers are first on the list. But the respons is that they told me everything they knew (which realy scares me as a mather of fact!).
So if customer service fails (in my maybe twisted opinion) i'm now trying to find out when people ordered the housing and if they actually received it or not. In this way I can compare it to my outstanding order. Can you help me?
Mike.
ikelite has started shipping the D70 ttl housing. I am sure that most backorders will be shipped within a month or so.
We have shipped 1/3 of the orders, and next 1/3 will go early next week. Final 1/3 by end of month. Early delay was simply completing the iTTL conversion circuitry and procuring component parts. Now the problem is needing lots of fingers that are not on vacation. I am afraid to tell him 8" domes are on out of stock until new mold is completed late August.
Frens is accustomed to big reputable companies and does not understand ikelite is an insignificant little operation.
Thanks Ike,
This is the first time I get a reasonable answer. Also you don't have to be afraid to be honest to a client. This way he knows what will and will not be possible.
Like they say " size doesn't matter". The fact that you are a small "insignificant" company has little to do with the way you inform your customers.
Anyway thanks again,
Mike.
I placed my order in mid-April with my shop (though I think the actual order to Ike went in a week later) so it's coming on about 3 months at the end of next week. But the housing has only ben available for about a month now. I'm hopeful that I'm in the next batch to be shipped....
Hi Ike,
If you're out of stock of the 8" domes, can people still get them from Aquatica and get the adapter rings from y'all? Glad to hear you are going to get some of your own made.
Cheers
James
Don't know if Aquatica has more of the "screw-on" domes. New mold was supposed to be completed before July. Is it July yet? Latest promise is sample parts before end of July with parts to follow in August. I am hesitant to promise anything until we see parts. Will know more in a few weeks............
