Kristin

Thank you, Everyone! Really appreciate the suggestions and information. At this stage, I've done all I can do with it so looks like I'll be needing to replace it. There's definitely something wrong in there 🙃 Also talked with Reef and they've explained how to use it without the vacuum until the new part arrives, so there are options.

thank you so much!! i will definitely use this info. photos would be great - thank you!

@Luko - that sounds like the one I have! I'll try to find a no name one. Do you remember where you got yours? I can't get any light change now after doing what I could to it and reinstalling. @Davide DB sorry, I thought I had answered that! Yes, there was never a problem removing the back. The problem is getting a vacuum seal. I can hear air escaping the valve sometimes even after taking it out and reinstalling. I'm wondering if somehow I am not putting it back together again properly...

No, it isn't the battery, which I have changed already. The vacuum seal is not working. Have just pulled it out and tried to see if anything is obvious. If anyone has pulled theirs apart to see the spring and little foot, it would be great to hear from you as it seems that this has to be the issue somehow - there's really nothing else that can go wrong. I can't find a detailed parts diagram or instructions on how to fix this online at all.

it's losing vacuum. A friend has the tool so I'll grab that later today.

Yes, other pumps and sucking do work but that's not my issue now. The valve itself isn't working to create a lasting vacuum. I can get the light to turn green but it won't stay green for more than 30 seconds, so it seems a problem I wouldn't want to take underwater as if that is leaking, maybe it would let water in, too? I'm trying to locally source the little tool to remove it but haven't had luck yet. Can anyone suggest an alternative tool so i can remove the valve and hopefully figure out what's wrong? Thanks!

@Dave_Hicks how frustrating!! Mine is the older model on my 7dmkii housing and I've never had an issue. This is definitely not a battery thing, unfortunately! The only thing I can think of is there is something with the vacuum valve itself so I'm trying to find info on troubleshooting/fixing it - hopefully a local friend has the tool so i can get started.

Thanks for the suggestions on a new pump. I've borrowed one for now and will try one of the wine ones. @Grantmac yup, it does work - have had to do that before! Felt ridiculous 😄 Sadly, the new battery is not the issue. I can, with a lot more effort than usual, get the light to go green, but it will not stay green so I've got a leak somewhere/the vacuum valve is wonky. Any ideas how to fix it/trouble shoot it? I've never pulled one apart/off the housing - is there a trick to it or things I should know? My vacuum pump was installed by Reef when I bought it so I don't think I have the little tool I see on the video - what can I use? thanks!

Thanks - fingers crossed it's the battery! It wasn't red blinking or solid on the safety stop so at least it waited til I was up. My hand pump completely fell apart this afternoon, too! $53 for a new one is insanity. What a weird day 😄

Started with the green light of happiness today, did my dive with happy green, came back to wash things down and now there's a red light. Bummer, right? Undo everything. No water, not even a hint of a drop. Good. Trying to get a green light back as it went straight to blue after I flipped the switch off and on. I can get a yellow, but then it either goes off or goes back to blue. I can't get a green. Battery? Hopefully I can find a replacement in the morning, if so. Issue with the vacuum seal port? How to troubleshoot/fix this? Other suggestions? Totally bummed. Wobbie from the other day for tax.

I have the 7dmkii in a nauticam housing and this above is pretty much how I hold it, too. I have bad hands, size XS gloves, and find I can hold steady, reach the buttons and shoot without issue doing this. Also as Chris says, if I'm not actively shooting, I hold the housing a variety of ways depending what's comfy in the moment. good luck!

Thanks, Everyone! Super helpful. It sounds to me like she's not really gaining as much as she's losing by switching, but only she can figure out which elements are most important to her. I'm passing it all on to her. Once again, thank you for taking the time to add your thoughts and suggestions!

Hoping you can help me help a friend. She currently uses an Olympus TG6 and has housing, strobes, wet lenses etc. Loves the size, ease of use, macro/small critter capabilities, flexibility on a dive. What she doesn't love is how it does on wider scenes, soft/messy/ugly backgrounds (I agree!) and battery life when she does videos. Wants: better overall image quality, small/light, flexibility as the Oly offers, better video and battery life, available now. Budget would be a flexible USD$1500ish for camera/housing. I don't keep up enough to know where to really point her and hoping you all can help. Lionfish for photo tax.

I'll be very interested to hear what you think if you choose to go this path. I have a ton of Nauticam stuff and was intending to stick with Nauticam for my upcoming update, but exploring a new option isn't off the table!

Super, I'll try that, thanks!! In all my reading, I saw something about h265 and clearly did not understand it enough to consider it as the problem. So much to learn.