couldnotcareless

Passed down knowledge or is there something to read about online for this? In any case, competition is good, always has been, always will be.

Was kind of hoping for the OP to have an opinion too.

Results? Really looking at these

I doubt they'll ask, I doubt they care. It's this reason I'll choose any other strobe on the market over theirs, or even any product over anything they make.

Both were not the same size, I'll have to trim the video and upload it, but the naked eye can see where the one that didn't fail the orings fill up the groove they're in, the one that failed showed the orings moving around when you touch them. I've done this as a "bush repair" or "Jerry rig" for systems on cars, trucks, and once an airplane we needed to limp back and it worked for the short mission and ultimately failed. My biggest mistake was not measuring the orings, but I didn't want to touch anything and be blamed for causing damage, so I left it as is.

This, but you can always just blame the customer and make them pay for parts with "free labor". It's horrible customer service that seems to match the product.

We went and brought KS160 strobes from Reef this morning, we have zero faith in Backscatter and their customer service

Add us to the list of HF-1 Floods, ours flooded on the 6th dive, but Backscatter wants to place blame on us so we have to pay for the parts but the labor is free 🙄 I am the most persnickety person known to most people when it comes to gear, we inspected the seals before installing the battery cap, two of us verified no debris at all (hair, dirt, sand etc) entirely free of anything foreign both on the seals and the cap, yet if flooded on the 6th dive, brand new! I am so persnickety we even use a magnifying glass when we do it (yeah, I know, its a lot but I know stress cracks and smaller debris can cause catastrophic problems too and an extra $9 device and 5 seconds goes a long way). I talked around some folks here in South Florida, three others said the same thing happened to them, both with nearly new HF-1 strobes. Since they're not big forum people they won't post about it, but if you add them, its seven floods this year, but Backscatter wants to blame everyone else, I wonder when this becomes a bigger problem if they'll realize they have a larger issue. I have a video that even shows the difference in the thickness of the o-rings from the failed unit to the one that didn't, its very noticeable, but I won't get into how O-rings work and why, sometimes, undersized and/or oversized o-rings can still "work" but usually not long term, using an incorrect washer is more like my Australian friends call a "bush repair". The funny thing, the replacement o-rings are also thicker (same size as the one that didn't fail) from the ones that did fail, but yeah, the customer is the problem so we're done with anything Backscatter.

Stopping by to say hello. Wife and I are both tech divers and she is the one involved with underwater photography, naturally I learn as much as I can and do some stuff here and there, but mostly video for me. Look forward to absorbing knowledge from the forum