I had a pleasant experience the last time I flew on Sunwing Airlines out of Toronto to Liberia, Costa Rica. This trip was a cut rate all inclusive vacation with the air charter operator Sunwing Airlines.
When I checked Sunwing's website for baggage allowances, I was shocked to find that they want to weigh your combined check-in and carry-on baggage to make sure that it is under their 25 Kg weight limit. They will still carry 20 kg of scuba stuff for free in addition to the combined weight allowance.
My Aquatica D2x housing, camera, and Ikelite DS200 Sunstrobes come in at about 13 Kg so that does not leave me very much weight for extra lenses, laptop computer, and a few clothes. Funny part of it is that I purchased some new light weight dive gear for the trip and was able to come in at about 13 kg for the dive gear.
Knowing that I would not be able to make the weight limits imposed on me, I contacted my travel agent for the trip, who coincidentally happens to be a diver and who was also accompanying us on the trip.
Well to make a long story a little shorter, she was able to coax Sunwing Airlines into allowing my dive buddy and I, an extra 20 kg. of baggage allowance free of charge. Baggage check-in staff also had prior knowledge of the extra baggage allowance so check-in was very smooth. The return flight check-in went just as smoothly.
I have to admit that I didn't think there was a hope in hell that I wouldn't be paying excess baggage fees, so I was very pleased with the way things worked out.
So I guess what I'm trying to say is, there still is a place in the world for a good travel agent in this world of on-line trip bookings.
I liked the service my travel agent provided so much that I booked another trip with her to Port Hardy, B.C. in October coming.