Anyone else NOT get there Wetpixel Quarterly?

Well, another week has now gone by and no word from anyone at Wetpixel. No return call. No return e-mail. No refund. Not sure what to do next.

What would you suggest I do now Eric?

Hi BDSC

Eric is currently on a boat in the middle of the Maldives, not sure when he will get back. I am sure he will follow up with you when he does though. I don't know the people he has mentioned to contact so i can't help you out with their contact details, sorry.

Hi BDSC-

Many apologies for the obstacles you ran into in our support system; our normal support staff (of 1) has been away for the summer and our replacement has not worked out so well. We should be back up to normal response times early next week when he returns, and he can process your refund then. In the meantime, I will personally fedex you your missing copy, if you can PM me your current address for confirmation.

Apologies again that it got to this point, we are always saddened to lose a customer.

Best regards,

Eli

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Eli Woolery

Creative Director & Editor

Wetpixel Quarterly

Thanks Mike and Eli,

I have sent Eli a PM and I hope this will take care of the matter.

BDSC

I still have not received my copy? I think it was a Mike Anable that confirmed by email I should be getting it but that was a long time ago.

Todd

I still have not received my copy? I think it was a Mike Anable that confirmed by email I should be getting it but that was a long time ago.

 

Todd

I haven't received mine either

Hello, all. If you have submitted a support ticket or left a voicemail on our line, we will be taking care of your missing issues on Monday. We're also compiling a list to send to the printer to find out what happened. As far as we know, all issues were sent out, but since we can't track bulk shipments, they go into the ether (like they do with all print magazines).

For replacement issues, we'll ship using something trackable.

Hello, all. If you have submitted a support ticket or left a voicemail on our line, we will be taking care of your missing issues on Monday. We're also compiling a list to send to the printer to find out what happened. As far as we know, all issues were sent out, but since we can't track bulk shipments, they go into the ether (like they do with all print magazines).

 

For replacement issues, we'll ship using something trackable.

Finally got it today. Thanks to Adam for sorting everything out.

jason