I agree with Chris and Dave, i would also first of all assume a problem with the contacts in the hot shoe connection, and also check the buttons under pressure on the depth.
The Sony MI shoe has 24 contacts, very thin and weak. Unfortunately, this new Sony MI shoe turned out to be quite unreliable for peripheral devices. However, the Sony company does not care about this.
For a problem to occur, it is enough for just one necessary contact to become slightly deformed or corroded. Most often it is corrosion from sea air saturated with moisture and salt. If there is corrosion or salt deposits, the effect may appear from time to time, as well as with a slight displacement of the camera body under pressure (at depth). Sometimes salt deposits are invisible to the eye, but they are there. You need to thoroughly clean the shoe contacts with a cotton swab and alcohol. But the main thing here is that you need to firmly move the plug on the camera connector several times until it stops, back and forth, in order to mechanically remove possible corrosion.
And one more piece of advice: every time before closing the housing, check how deep the plug is pushed into the shoe socket, since people often do not push this plug all the way in - this is the most common reason.
If corrosion (or salt) has already occurred inside the plug, then you will not be able to clean it properly, and then only replacing it (plug with cable) will help. If you ultimately come to this conclusion, please contact us by email and we will send you a new plug.
Less likely, but possible, is that at depth some button on the camera is pressed, preventing the shutter from being released. Well, this is easy to check - listen with your ear when that malfunction occurs, is the sound of the shutter release (mechanical shutter) heard at depth?
The least possible reason, but still possible, is a deformation of PCB (mounted by 2 bolts), because of the mount. Try to mount the board significantly weaker, to prevent any possible deformation at the depth. Check if this has an effect.