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Ultralight Camera Solutions

RichN
RichN
in General Chat

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Awesome, thank you both! Wish EU customs also had a discount code 🤣

 

I do have a question if I might - I got quite a few of the AC-CSLSK2 clamps last year, as standard clamps were a bit too short to be used with Nauticam float arms. But as it turns out, this does not fully work sadly - the ball "stem" on the arms (70x200 and 90x170) is simply too thick and won't fit the cutouts.

But now there seems to be a pic of those clamps and what looks like 70x200 arms on the website, fitting the cutouts.

(https://ulcs.com/product/ac-cslsk2-clamp/#mz-expanded-view-664212568101)

 

Has there been any design change since perhaps ?

Edited by makar0n

1 hour ago, makar0n said:

Awesome, thank you both! Wish EU customs also had a discount code 🤣

 

I do have a question if I might - I got quite a few of the AC-CSLSK2 clamps last year, as standard clamps were a bit too short to be used with Nauticam float arms. But as it turns out, this does not fully work sadly - the ball "stem" on the arms (70x200 and 90x170) is simply too thick and won't fit the cutouts.

But now there seems to be a pic of those clamps and what looks like 70x200 arms on the website, fitting the cutouts.

(https://ulcs.com/product/ac-cslsk2-clamp/#mz-expanded-view-664212568101)

 

Has there been any design change since perhaps ?

Hi, Yes, there was a design change around June 2023, and now they will fit every arm we are aware of. We made the change on all our cutout clamps. Sadly, that doesn't help you, but don't despair. Email me (Ken) at [email protected], and I'll work out something that will work for us both. We are all about making the customer happy. 

 

This goes for anyone else encountering an issue; maybe things are not fitting correctly, or whatever the problem is, please let me know. Also, I am always open to any suggestions, good or bad. Maybe there is a part you think we should make or stop making. Whatever it is, let me know. We are a small business and the best way to survive is to listen to the users of our products. 

 

Ken Kollwitz-Owner

Ultralight Camera Solutions

401 N Lombard St, Ste E

Oxnard, CA 93030

Office: (805) 485-0233

Cell: (805) 469-7288 

WhatsApp: (805) 469-7288

    • Like 2
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    On 3/21/2024 at 5:48 PM, UltralightCameraSolutions said:

    Hi, Yes, there was a design change around June 2023, and now they will fit every arm we are aware of. We made the change on all our cutout clamps. Sadly, that doesn't help you, but don't despair. Email me (Ken) at [email protected], and I'll work out something that will work for us both. We are all about making the customer happy. 

     

    This goes for anyone else encountering an issue; maybe things are not fitting correctly, or whatever the problem is, please let me know. Also, I am always open to any suggestions, good or bad. Maybe there is a part you think we should make or stop making. Whatever it is, let me know. We are a small business and the best way to survive is to listen to the users of our products. 

     

    Ken Kollwitz-Owner

    Ultralight Camera Solutions

    401 N Lombard St, Ste E

    Oxnard, CA 93030

    Office: (805) 485-0233

    Cell: (805) 469-7288 

    WhatsApp: (805) 469-7288

     

     

    Now this is what I call customer service 😄  Thank you very much! I was just curious but will certainly email you, in case something can be done.

    Aaanywyas, seems as it is typical with my luck 🤣, I have bought some right before June 2023, and then some more right after, but I guess EU distributors still then had "old" stock.

     

     

    Hi @UltralightCameraSolutions

     

    Do you guys have the weights of your warious arms and clamps listed anywhere? Or could you share here at least the weight of your standard clamps?

     

    I'm currently deep down the rabbit hole of optimizing the overall weight of my rig, and discovered that there's a significant difference in weight between clamps and arms from various manufacturers. Would be nice to understand how your offerings stack up in this area.

     

    Thanks!

     

    Andrei

    On 3/28/2024 at 9:36 AM, DreiFish said:

    Hi @UltralightCameraSolutions

     

    Do you guys have the weights of your warious arms and clamps listed anywhere? Or could you share here at least the weight of your standard clamps?

     

    I'm currently deep down the rabbit hole of optimizing the overall weight of my rig, and discovered that there's a significant difference in weight between clamps and arms from various manufacturers. Would be nice to understand how your offerings stack up in this area.

     

    Thanks!

     

    Andrei

    Hi Andrei, I'm sorry I missed this, but I don't check this often enough. Rich is correct. You can look up all the weights and dimensions in both imperial and metric on the website. I'm happy to help as well, but I need the part number of each item so I can give you accurate information.

    • 2 weeks later...
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