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Sea&Sea service in Canada

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I have a YS-01 Solis that is firing only intermittently (something less than 50%). I have tried the obvious things like replacing the batteries and swapping the fibre optic cable, so I think I've reached the point of needing professional help.  I've sent emails to Sea & Sea Japan, and the Canadian distributor Oceaner about a week ago, but no response so far. Does anyone have recommendations for getting the strobe serviced in Canada?

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