39 minutes ago, JohnD said:

I'm waiting for later this year when the Pro Max III come out.

I heard a rumor that it would have Afterburners! And 16 AA Eneloops in a TurboPod!

I`m waiting for Pro Max VII. Hopefully working more reliable then one of my Pro Max I.

I found you are realy negativ against the Retra strobes.. why ???

10 hours ago, JohnD said:

I'm waiting for later this year when the Pro Max III come out.

Had I known these were coming out I also would have waited... 😅

17 hours ago, CaolIla said:

I found you are realy negativ against the Retra strobes.. why ???

Own 2 Pro Max since 08/2024.

Briefly saying one flash is working flawless, one is from my point of view a nightmare. Causes different kind of issues since beginning. Starting that the new device stop working after approx. 10 dives on a liveaboard in Indonesia until just now wih current problem that I realized during firmware update, that the device only started on 100 power mode after turn on (I realized myself after several trials, because I tried to start on lower power dial level) .

Lot"s of email correpondence and discussions in the past and current. Many suggestion from RETRA "Push this button on this dial mode..... if this is not working try that... may be battery cap... on and on and on....) For me funny thing is that all differnt kind of problems happen to same device and RETRA gives me all the time the opinion that everything is ok with the device itself.

I"m very very frustrated how RETRA handles the issues. Just unhappy customer.....

Hi @Muellema

Ok I understand... sometimes you got the "wrong" item... in this case :(

In France we say "a monday car" if you have with a new car a lonnnnggggg list of problems... you got a "monday strobe"

I realy hope that the 2 Max II I will receive are "good" items.

But I agree if you have a lot of problem Retra should replace your strobe

Hi everyone,

Just to share our perspective:

We always aim to respond promptly and provide clear, step-by-step support when technical issues are reported. In non-critical cases, our goal is to solve the issue remotely so the user can continue using the strobe without interruption. If the problem persists or further inspection is needed, we invite the user to send the unit in for a full check.

In this case, we identified a likely cause, suggested a workaround that keeps the strobe functioning normally, and offered the option of inspection. Unfortunately we haven't heard back from the customer since.

The Pro Max series is the most reliable we have ever built, now in its fifth generation, thanks to continuous improvements based on real-world feedback. We remain committed to supporting all our users and improving wherever we can.

Thanks to everyone for your support so far, it really means a lot to us.